About Our Award Winning Service Department:

So often people write with a complaint. I am writing to tell you that I have had consistently the most helpful, pleasant and good service from two of your employees. Over the past five years, I have brought in my faithful old Blazer to Ben Guetterman and he has seen to it being serviced without having to return it because it wasn’t fixed properly. Your other employee that has always greeted me with a lovely smile is Cindy Kakuta. In this day and age, it is such a pleasure to have someone be so nice as Cindy. You are certainly fortunate to have two such professional and polite members on your staff. Sincerely, Diane in Rancho Palos Verdes: June 21, 2010

Dear Mr. Giacomin, Please accept this letter as acknowledgement to the fine service experiences I have encountered at Martin Chevrolet since purchasing my 1997 Astro Van from this dealership in December of 2002. Most recently, I had a tremendous amount of work done to my van and had the pleasure of working with your service advisor, Mr. Gregg Duffy. What I appreciated most was Mr. Duffy’s diligence in keeping me posted on the progress of my van and when it was going to be completed since it took longer than originally expected. His honesty made the wait palatable. Your mechanics also do a fine job. In all the years we have been a customer we have not experienced such great service anywhere else with such consideration, polished professionalism, and attention to customer service as we have with Martin Chevrolet. I just wanted to take the time to share my satisfaction with you and recognize Mr. Duffy as a first-rate advisor. Keep up the great work! Most Sincerely, Glenn G. in Torrance: April 26, 2010

Dear Mr. Giacomin, The MacAllister family has been using your service department since 1978. Our two Chevrolet station wagons, Chevy Monza coupe, and my 1993 Chevrolet C1500 have all had excellent care in the hands of your technicians and service writers. Recently, two employees went the extra mile for me and my 2009 HHR SS Panel. As you know there aren’t many of these vehicles on the road and still fewer that have had the GM Performance Parts Division LNF Turbo Upgrade Kit (19212670) installed. Between late January and last Wednesday, Robert Buhl and Jose Agauyo have doggedly tried to diagnose and repair a problem with my vehicle centered on the turbocharger. Chen it was determined that the turbo actuator needed to be replaced and it was on national backorder, Robert followed up with both me and the parts distributor every couple of days to keep me calm and get the parts supply chain working again. For his part, Jose masterfully addressed a wiring harness problem that was another contributor to the problem. I now have my HHR back, and it’s never run better thanks to these two exemplary employees. Thank you for continuing to care about service quality. Sincerely, John MacAllister, Principal, Dorado Industries, Inc., Rolling Hills Estates: March 20, 2010

Joe, I saw your commercial tonight on the Fox News Channel. You asked for some customer feedback, so here you go. I recently brought in my 2007 Cadillac Escalade to your dealership in order to have your Service Department investigate problems that I have had with the Navigation System every since I purchased the vehicle new in 2006. I also had an electrical problem that kept draining my battery overnight. Several attempts by technicians at Penske Cadillac in attempting to diagnose these problems were unsuccessful. They couldn’t figure out either of the problems. After giving up on Penske, I brought the vehicle to your dealership a couple of months ago and was amazed at how quickly that your Technician (Ingemar) was able to diagnose and repair both problems. The vehicle is perfect now! Ingemar is simply amazing. I was also very impressed with the professionalism that your service advisor, Ben G., demonstrated throughout my service experience. You have a heck of a crew there, Joe. If I ever get the chance to hire them away from you, I intend to do so. ;) Very respectfully, Dave Winnett, Captain, U.S. Marine Corps (Ret.), Fleet Services Manager, City of Torrance: February 8, 2010

Dear Mark & Ben, I want to thank you both so very much for your expert handling of my Buick Century. It is running nicely. Also, thank you for securing a car for me in the interim with Enterprise. They are nice to deal with as well. It was good to get a reimbursement and also good to meet you. Best of health, now and in the future. Very Sincerely, Linda H.: 2009
Dear Robert, Thank you for going the extra mile for me. This has been the BEST experience I have ever had in the service department. You made a very difficult repair enjoyable! Thank you again! ~Katrina R.: 2009

Dear Mr. Schmidt: Your very kind and knowledgeable service advisor, Robert Buhl, was able to repair my remote keyless entry unit when a simple battery replacement did not work. He spent a lot of his time cleaning the unit – it worked! No charge! I have a 1997 Chevy Cavalier convertible at 180,000 miles. It’s 12 years old – waiting for the Camaro convertible – 2011? Thank Robert for me – and add this to his personnel folder. ~Don W.: July 23, 2009

Dear Andy, I appreciated your help in getting me a new radio/CD player for my Suburban. Elton and the rest of your staff were pleasant and helpful. Martin Chevrolet is now in charge of my auto needs Keep up the good work. Thanks a lot. ~Tom H., Long Beach: April 7, 2009

Dear Andy, Thanks for taking care of the engine crank sensor refund. Your effort renewed my faith in General Motors and also that Martin Chevrolet is a classy Automotive agency. Thanks again, George Bender Plumbing, Rancho Palos Verdes: April 4, 2009

Greg, Thank you for taking care of our Suburban. We appreciate your help and the fact that you called us and kept us up to date and did all you said you would! Enjoy a nice meal at Pete’s on us! ~Bob & Lisa Z.: 2009

Greg, Thank you so much for taking such good care of us and our family. We look forward to working with you again in the future. Please enjoy a nice lunch on us! ~ The Kirkpatricks!: 2008

Dear Robert, Just wanted to say thank you for all your help in keeping me and my Malibu on the go. So just take a few minutes and have a cup of coffee on me. Regards, Gena B.: May 21, 2007

About Our Dedicated & Knowledgeable Sales Staff:

Hi Joe, I first came to your dealership on May 16, 2010. I was shopping for a new truck. Your sales manager, Kevin Rhodes, had George Tasker show me what was available on the lot and tell me what was available and all the latest features in the new Chevy trucks. Then I went back to talk to Kevin. I told him what I was interested in and the color I really wanted, which was not in your inventory. George found one in the color I wanted and said it would just be a matter of making a dealer trade. The following week I received a call from Steve Fox that the truck was there. The next day, I showed up to check out the truck and we went for a test drive. It was actually more than what I wanted but I liked how the truck rode and handled as well as all the extras that were on the truck. Steve really took the time to explain all the extras that were on the truck. The amount for the truck was more than I had planned to spend but Steve was good at explaining that the extras were worth the money. Kevin told me the price for the truck and we made the deal. Then it was off to finance. Jeremy Rybak was great in how he handled everything. I had planned to take advantage of the 0% financing but Jeremy show me that I could take the rebate and lower my payments. That was great! Then he explained the new Lo-Jack to me and the purchase would only add a few dollars to my payments which was still below what I had budgeted. Jeremy did an excellent job. I was very impressed. He also made arraignments for the Lo-Jack to be installed on Friday so I could pick up the truck on Saturday. When I came to get the truck Steve and Kevin were there to greet me. Steve went over all the features on the truck and helped me set up the bluetooth feature and On Star. He spent at least an hour with me and I told him that I really appreciated all the time he spent with me. I also learned the fuel tank was full and my first oil change was free. Joe, I have to tell you that when I receive poor service, I will complain loudly. However, when I receive great service, I also want some one to know about it. I told Kevin, George, Steve and Jeremy that I appreciated their great service but I wanted you to know about it too. This was the easiest deal I ever made on a vehicle and is the best service I have ever received from a dealership. I hope you will convey this to the four employees and thank them again. If you have any questions or comments, please feel free to contact me. Thank you for a great dealership and for having such great employees. You can bet that I will refer people to your place. Thank you again, Robert C.: June 3, 2010

Hello Joe, In a day and age where it seems people are more likely to complain than compliment, I felt compelled to state my opinion. I'm writing to you, to explain the more than positive experience I had with my recent purchase of a 2010 Chevy Colorado from your facility.  I believe the 'report card' form I filled out wasn't enough to detail just how great the entire experience went. Of course, I already knew what I was going to buy (I've been driving Chevy's for 15 years now), so that made things easy from the get go.  However, in dealing with Internet Manager Steve Fox, the sale/purchase/and finalization of my transaction went beyond smooth.  I never felt any pressure to purchase 'extra's' of which I did not want.  In fact, I felt quite at home with everyone I spoke with.  What a nice surprise to find out more people then just myself are into Hockey!!!  Go Kings Go!!!!  As this being my second new vehicle, I originally went back to the dealer which I purchased that truck from, and boy, what a disappointment.  It is beyond me why not everyone buys their vehicles from Martin Chevrolet.  Thank you again to all involved in making my purchase a non forgettable one, and you can be sure I will highly recommend your dealership to any and all who ask.  Thank you!!!  Gregg D.: June 3, 2010

Hi All – We love our new/used car! Everyone was so great working with us! We really, really appreciate all you did for us! ~Betty & Bill: February 2010

Joe Giacomin: This is thank all of the GMC folks who contributed to the “Reimbursement for Repairs” that I received on January 23, 2009. Those folks include you Joe, Andy Davidson, Carl Hegge, and several “Customer Service Managers” that I contacted in Detroit. My faith is renewed knowing America is great because of its people who do it right. Further that it was done at a time when GM was in the same financial low that all of America is in. My hope is that GM, and all of America, has a better year in 2009. Thank you again, Jim H., Palos Verdes Estates: January 26, 2009

Dear Mr. Giacomin, Just wanted to thank you for sending us not one, but two lovely cards – one for thanking us for being a customer and the other congratulating us on our 1st anniversary with our 2008 Corvette. Also, both cards had our pictures on them, along with our older Corvette and our new Corvette. Thank you to your entire staff for taking care of us! Most Sincerely, Rose & Nick O.: 2009

Dear Joe, Laurie and I both would like to thank you for an extremely pleasant car-buying experience at Martin Chevrolet over the Christmas holiday. I hate to admit it, but at 45 years old, this was my first new-car purchase. From the moment I walked on to your dealership, I felt welcome, unhurried and important. You have great staff and I’d like to recognize a few I came into contact with. Mr. George Tasker, who sold me the vehicle was polished, knowledgeable and friendly. He was eager to go through all the vehicle’s standard and optional items. On this car he was encyclopedic – there are a lot of neat items on the Tahoe LTZ! Thanks, George. George and Willy made the trade-in experience smooth and easy. When I told them my wife would never accept the original offer, Willy said he could come up on it and he did. Not only was my wife reluctant to see her 2000 Intrepid go, but she couldn’t stand to think she was giving it away. Thank you for making this part easy for me to “sell.” Mr. Jeremy Rybak in Finance was straightforward and explained everything in detail. Never once when reviewing the settlement figures did he seem to be in a hurry or force the issue to sign on the dotted line until we were perfectly comfortable. He was able to even beat our Credit Union’s financing with an offer through Chase Manhattan for an unbelievably low rate. Our Credit Union just couldn’t compete. Thanks, Jeremy. As small business owners we too strive daily to give our customers the ultimate restaurant experience that hopefully makes them want to return again and again. Thanks, Joe, for the great “dealership experience.” In the next couple of years when my old Ford F-150 needs replacing, we’ll be back to your dealership for another “round.” Cheers! Bob & Laurie B., Owners, Red Car Brewery & Restaurant, Torrance: January 2008

About The Generosity and Charitable Contributions Made by Joe Giacomin and Martin Chevrolet:

Dear Mr. Giacomin, Thank you for your support of Boy Scout Troop #257, and your kind offer to contribute $250 to support our annual fundraiser. We are hosting the city of Palos Verdes Estates 4th of July Independence Day celebration at Malaga Cove School. Tommy Lasorda, former Dodger great, will be the guest speaker. We hope you will join us, and let us treat you to an infamous Dodger dog. We will coordinate to establish a time to pick up the check in your showroom. Our young men will be delighted with your gracious gesture, and undoubtedly will be in your showroom in the next several years to select their new state-of-the-art automobiles. Sincerely, Brian Cochran, Chairperson 4th of July Event, Boy Scouts of America, Troop #257, Palos Verdes: June 24, 2010

Dear Joe, You are the absolute best and a great friend to the medical center! On behalf of Torrance Memorial Healthcare Foundation, I thank you for your commitment to be a Hole-in-One Sponsor at our 24th Annual Golf Tournament. Your donation of a car will be a great addition to our tournament. All proceeds will benefit the hospital’s much needed new patient tower. You’re the best, Joe ~ hope you and the family are well. All best wishes, Judith Gassner, Director of Major and Corporate Gifts, Torrance Memorial Health Care Foundation: June 17, 2010

Dear Joe, Please accept my gratitude for the contribution you have made toward our 63rd Annual Parish Fiesta. Among our sponsors there are several individuals and businesses that are key to assuring that our efforts will be profitable for our parish and its various activities. The considerable discount on the vehicles that you provide enables us to award this prize at a great saving to the Fiesta income. In addition, your donation of printed raffle tickets is a very generous contribution. You and your family will be in my prayers as you enter another year of vehicle sales with all of your outstanding models and features. Fr. Brian Nunes really enjoys his vehicle, a Chevy Malibu, which the church purchased last year. Thank you again for your generosity to our parish these many years. God Bless, Rev. John F. Provenza, Pastor, Mary Star of the Sea Church: June 3, 2010

Dear Joe, Thank you very much for your participation in the “Year for Priests Celebration” of the San Pedro Pastoral Region held on May 18, 2010 at the Los Verdes Golf Course Ballroom to honor and thank our clergy for sharing their God given gift of the priesthood. I extend this grateful sentiment on behalf of all the priests who came for a day of prayer, fraternity and fellowship organized with the help of representatives from several Catholic organizations. God has blessed us with such an outpouring of tremendous support from friends, sponsors and benefactors like you that made the event a great success exceeding everyone’s expectations. Your generous contribution and the laity’s collaborations is a source of inspiration and consolation for our continued pastoral ministry. With assurances of my personal regards as well as prayerful wishes of God’s abundant blessings of peach and joy, I gratefully remain Sincerely yours in Christ, Most Reverend Oscar A. Solis, D.D., Auxiliary Bishop, Archdiocese of Los Angeles: June 1, 2010

Dear Joe, On behalf of the Board of Directors and all the members of Boys & Girls Clubs of Los Angeles Harbor, we say “Thank you” for your participation in our 2010 Partner Plan. Your continued generosity makes it possible for the Clubs to provide positive life experiences for over 2250 boys and girls, of every economic level, that we serve daily. A full schedule of programs and activities are offered at the Clubs such as fine arts, music, dance, athletics, digital arts and recording programs, tutoring, computer technology, leadership development, college preparedness and so much more! Your support and your participation are invaluable. Martin Chevrolet adds to part of the rich history and the future of the Boys & Girls Clubs of the Los Angeles Harbor. You can be proud of the fine work being done here thanks, in great part, to your involvement. With Infinite Hope, Mike Lansing, Executive Director, Boys & Girls Clubs of the Los Angeles Harbor: April 8, 2010

Dear Joe, Thank you on behalf of Torrance Memorial Medical Center Health Care Foundation for your support of our 23rd annual Golf Tournament on Monday, July 13, 2009 at Rolling Hills Country Club. Enclosed is a copy of the Golf Tournament Program Book with your advertisement. Your contribution helped us raise over $166,000 for this year’s tournament. All proceeds will benefit the hospital’s “New Hospital Tower Campaign.” Again, we are grateful for your participation and continued support. Sincerely, Laura Schenasi, Executive Vice President, Torrance Memorial Health Care Foundation: August 12, 2009